Service Provided by CGHS

Ministry of Health and Family Welfare

Service Provided by CGHS 

This below information was given by the Union Minister of Health & Family Welfare ShriGhulamNabi Azadin written reply to a question in the LokSabhaon 23.08.2013.

This Ministry has been receiving complaints/grievances in respect of the following major aspects.

 1.Administrative:- Misbehavior by medical and paramedical staff, Shortage of staff,  Punctuality etc.

2. Technical:- Delay in settlement of medical reimbursement claims (MRCs),  Supply of substitute medicines instead of the prescribed by the Govt. specialists, Delay in supply of indented medicines, etc.

3. Related to empanelled hospitals: Denial of credit facility, Misbehavior of hospital doctors/staff, overcharging, etc.

4. Related to Internet accessibility: Disruption in services due to breakdown in internet connectivity,  etc.

To redress the grievances/complaints, the following steps have been taken:

Administrative :-Instructions have been issued to the doctors /para-medical staff working in CGHS to be polite and courteous in their behaviour with the patients. In specific cases transfers have also been made and disciplinary actions initiated. Contractual doctors are appointed to meet the requirement of Medical Officers. Regular inspections are carried out. 

Technical:-The time limit for clearance of MRC bills has been fixed. CGHS doctors are advised to prescribe generic medicines to the maximum extent. The indented medicines are supplied through various local chemists to avoid the delay.

Related to empanelled hospitals: Penalty is imposed and suitable action is initiated against the erring empanelled private hospitals.

Related to Internet accessibility: -Medical Officers have been instructed not to stop to provide the consultation/treatment in case of failure of internet connection.

Apart from the above, SMS Alert system has been introduced aiming at bringing transparency in delivery of services as major initiative. Redressal Committees have also been formed by CGHS.

The allocation of financial resources is based on the evaluation of specific requirements/demands projected by the CGHS units and availability of resources.

This information was given by the Union Minister of Health & Family Welfare ShriGhulamNabi Azadin written reply to a question in the LokSabha on 23.08.2013..

Source : PIB News

Promotion and postings of Senior Administrative Grade (SAG) Officers of Indian Postal Service, Group 'A' to Higher Administrative Grade (HAG) of the service

Sh. Chandra Prakash (IPoS-1984), PMG (Operations), Delhi Circle has been promoted to HAG and posted as CPMG, Jammu&Kashmir Circle.
Authority : Postal Dte. Memo No. 1-16/2013-SPG dated 27.08.2013

DPC for the promotion to the cadre of PS Gr. B for the year 2013-14....an update

It is learnt that CRs / APARs and requisite information from ALL Circles have been received at Directorate for convening DPC for the promotion to PS Gr. B for the year 2013-14. DPC work is in process. DPC is likely to completed before 15th September, 2013.

It is also learnt that the request of PS Gr. B officers for re-patriation to their Home Circle will also be considered as far as possible. 

 

Source : CHQ Blog

Disclosure of personal information under the RTI Act, 2005

No.11/2/2013-IR (Pt.)

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Personnel & Training

North Block, New Delhi,

Dated the 14th August 2013

OFFICE MEMORANDUM

Subject: Disclosure of personal information under the RTI Act, 2005.

The Central Information Commission in one of its decisions (copy enclosed) has held that information about the complaints made against an officer of the Government and any possible action the authorities might have taken on those complaints, qualities as personal information within the meaning of provision of section 8 (1) (j) of the RTI Act, 2005.

2. The Central Information Commission while deciding the said case has cited the decision of Supreme Court of India in the matter of Girish R. Deshpande vs. CIC and others (SLP (C) no. 27734/2012) in which it was held as under:-

“The performance of an employee/Officer in an organisation is primarily a matter between the employee and the employer and normally those aspects are governed by the service rules which fall under the expression personal information, the disclosure of which has no relationship to any public activity or public interest. On the other hand, the disclosure of which could cause unwarranted invasion of the privacy of that individual." The Supreme Court further held that such information could be disclosed only if it would serve a larger public interest.

3. This may be brought to the notice of all concerned.

End: As above.

sd/-

(Manoj Joshi)

Joint Secretary (AT&A)

Source: www.persmin.nic.in

[http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02rti/11_2_2013-IR-Pt.-14082013.pdf]

Treatment from CGHS Empanelled Hospitals

Ministry of Health and Family Welfare

Treatment from CGHS Empanelled Hospitals 

As per the existing guidelines, a CGHS beneficiary is required to obtain permission from his administrative Department / Office or CMO in charge (in case of pensioner beneficiary) to avail medical treatment in a CGHS empanelled private hospital. However, in case of emergency he can go to any hospital whether empanelled or not, to avail medical treatment. This provision is necessary to ensure proper medical treatment of a CGHS beneficiary in consultation with the Government specialists. This is also a measure of ‘checks and balances’ to ensure financial propriety and optimum utilization of public money. 

This Ministry has been receiving representations from the individuals; Pensioners Associations etc. to allow the CGHS beneficiaries to take treatment from the CGHS empanelled private hospitals without obtaining the requisite permission. However, their requests have not been acceded to as the present referral system is considered necessary in the interest of the beneficiaries and it is also necessary as a check and balance measure to ensure financial propriety. 

CGHS is already providing comprehensive and hassle free healthcare services to its beneficiaries through its large network of Wellness Centres and empanelled private hospitals and diagnostic /imaging centres. With a view to further simplify and liberalize the procedures in CGHS to make its services more hassle free, the requirement of mandatory permission for undertaking diagnostic tests and investigations has been done away with w.e.f. 1st January, 2013. In addition, ‘Continuous Empanelment Scheme’ has also been revived at all CGHS locations to empanel more number of eligible private hospitals to enhance accessibility and availability of medical services to the beneficiaries in a hassle free manner. 

This information was given by the Union Minister of Health & Family Welfare ShriGhulamNabi Azadin written reply to a question in the LokSabha on 23.08.2013.

Organizing the tutorial classes for Postman Examination on charity basis

It is intimated for the information of all concerned that Sh. Naresh Kumar, ASP (HQ), Delhi Sorting Division, Delhi-110006 is organizing the tutorial classes for Postman Examination on charity basis for the candidates appearing in the examination being conducted by Delhi Postal Circle scheduled to be held in near future. These tutorial classes would be organized before and after duty hours at his residence i. e. EPT-151, P&T Colony, Sarojini Nagar, New Delhi-110023 preferably for the candidates of Postal Employees & their relatives and candidates belonging to Economically Weaker Section who can not bear the expenditure of coaching.
In addition to above, study material based on latest syllabus for the said examination would be made available on the request of an individual. Interested candidates are requested to please contact him on his Mobile No. 09311615078.

Organizing the tutorial classes for Postman Examination on charity basis

Competent Authority has permitted Sh. Naresh Kumar, ASP (HQ), Delhi Sorting Division, Delhi-110006 for organizing the tutorial classes for Postman Examination on charity basis.

Authority : C.O. Letter No.Staff/PG-Misc/2008 dated 21.08.2013