It gives me immense
pleasure to update you about the ambitious IT Modernization project of
the Department of Posts. As you know, with this project we have embarked
upon a transformational journey. I take this opportunity to
congratulate and thank each one of you for your dedication and hard work
to bring about this historic transformation.
At this point in
time, we have already networked close to 23,000 locations, making our
the largest WAN in the country. Implementation of our Core Banking
System and PLI solutions have attained a critical mass, which will
enable us to undertake performance testing & certification before
further roll outs. Core SI solutions relating to Mail Operations, Human
Resources and F&A are in the UAT stage; and we are nearing
identification of a vendor for the Rural Hardware program to support the
modernization of our rural post offices.
Implementation of
the CBS and Core-PLI solutions has been gradual by design so that we
can pinpoint errors/ defects in the solutions and address them
appropriately, before graduating to an exponential roll-out phase. As
expected, officers and staff are facing some challenges during the
initial implementation phase. While we continue to strengthen the
solutions based on these valuable experiences, the extra mile that you
all have traversed in order to manage these challenges is commendable.
As the
implementation gathers steam, I would request each one of you to keep up
the energy & commitment you have demonstrated so far. We will make
sure that the required technical and administrative support for success
is made available.
The primary
objective of the IT modernization project has been to enhance customer,
satisfaction through better service delivery. The project will enhance
the Post Offices capabilities, and enable it to deliver more efficient
services, and more add-on services & products. Hon’ble Prime
Minister of India has also urged the Department to fast-track the
IT-modernization project and improve the quality of service. Thus, being
sensitive and responsive to the customer is the need of the hour.
You will agree
that it is a matter of great pride for each one of us to be associated
with this huge transformational project. We must now work hand in hand
to make this historical transformation happen quickly.
Together we can, and we will do it!!
Kavery Banerjee
Secretary (Posts)
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